Emergency 911 Call Taker — Fast-Paced Public Safety

Regional 911 Intake Solutions; Dysart (IA); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Training and certifications

Zusammenfassung

Regional 911 Intake Solutions in Dysart, IA is seeking 911 Call Takers to play a crucial role in the emergency response chain. You will collect essential information, verify incident locations, and document details for dispatch teams, working to ensure rapid and accurate coordination of responders.

Positions may require rotating shifts and the ability to operate under pressure. Prior customer service or public safety experience is helpful, and training/certification will be provided as needed.

Qualifikationen

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Dysart, IA is seeking 911 Call Takers to play a crucial role in the emergency response chain. You will collect essential information, verify incident locations, and document details for dispatch teams, working to ensure rapid and accurate coordination of responders.

Positions may require rotating shifts and the ability to operate under pressure. Prior customer service or public safety experience is helpful, and training/certification will be provided as needed.