911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Combs (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Combs, AR is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, collect caller information, and document details for dispatch.

Positions may require rotating shifts, nights, weekends, and overtime; training and certifications provided. Strong listening, typing, and clear communication are essential.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Combs, AR is seeking 911 Call Taker opportunities. You will answer emergency and nonemergency lines, confirm locations, collect caller information, and document details for dispatch.

Positions may require rotating shifts, nights, weekends, and overtime; training and certifications provided. Strong listening, typing, and clear communication are essential.