911 Call Taker: Save Lives, 24/7 Shifts

Regional 911 Intake Solutions; Oden (AR); On-site; USD 40,000 - 65,000; Full time

Job summary

Regional 911 Intake Solutions in Arkansas seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. The role may involve rotating shifts, nights, weekends, holidays, and overtime as required by staffing needs.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, with background checks and assessments part of the

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Arkansas seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch coordination. The role may involve rotating shifts, nights, weekends, holidays, and overtime as required by staffing needs.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, with background checks and assessments part of the