911 Call Taker — Emergency Communications Specialist

Regional 911 Intake Solutions; Keo (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a 911 Call Taker in Keo, AR to handle incoming emergency lines, verify locations, and document critical details for responders. Training will cover call-handling protocols and privacy requirements, with shifts including nights or weekends as needed.

The role emphasizes clear communication, accurate typing, and following structured procedures to support public safety. Benefits vary by appointment type and schedule.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety communications is a plus.
• Ability to follow structured procedures and maintain accuracy under pressure.

Responsibilities

• Answer incoming emergency and non-emergency calls
• Confirm incident location and caller information
• Use approved questions to identify urgency and document details
• Enter information into call-processing or dispatch software
• Forward incident details to appropriate dispatch function
• Provide appropriate pre-arrival instructions within training

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks a 911 Call Taker in Keo, AR to handle incoming emergency lines, verify locations, and document critical details for responders. Training will cover call-handling protocols and privacy requirements, with shifts including nights or weekends as needed.

The role emphasizes clear communication, accurate typing, and following structured procedures to support public safety. Benefits vary by appointment type and schedule.