911 Call Taker: Start Your Essential, 24/7 Dispatch Career

Regional 911 Intake Solutions; Chester Springs (PA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions seeks qualified 911 call takers to answer emergency and nonemergency calls, verify locations, and document details for immediate dispatch coordination. You will follow scripted questions, enter data into call-processing systems, and relay critical information promptly to responders.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• Requires high school diploma or equivalent; dispatch experience may be helpful.
• Strong listening and typing skills, plus clear verbal communication.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or recognized equivalent

Tools

Dispatch/call-processing software

Job description

Regional 911 Intake Solutions seeks qualified 911 call takers to answer emergency and nonemergency calls, verify locations, and document details for immediate dispatch coordination. You will follow scripted questions, enter data into call-processing systems, and relay critical information promptly to responders.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.