911 Call Taker – 24/7 Emergency Dispatch

Regional 911 Intake Solutions; Brinkhaven (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and document accurately in dispatch systems in a fast-paced environment.

Attention to listening, precise typing, clear communication, and following structured procedures are essential. Training and certifications are required, with potential for varied shifts and overtime as needed.

Qualifications

• Requires listening comprehension and clear verbal communication.
• Candidates should be able to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking a dedicated 911 Call Taker to handle emergency and nonemergency lines. You will verify incident details, gather caller information, and document accurately in dispatch systems in a fast-paced environment.

Attention to listening, precise typing, clear communication, and following structured procedures are essential. Training and certifications are required, with potential for varied shifts and overtime as needed.