911 Call Taker – Impactful Public Safety Support

National Public Safety Careers; Piasa (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Piasa, IL. Call takers answer emergency lines, verify locations, and document details for dispatch teams. Roles may include rotating shifts and mandatory training to obtain necessary certifications.

Candidates should have a high school diploma, strong listening and typing skills, and clear communication. Public safety or customer service experience is beneficial, with opportunities for ongoing training and advancement.

Qualifications

• Requires a high school diploma or equivalent.
• Prior customer service, call center, or public safety exposure is helpful.
• Strong listening, accurate typing, clear verbal communication, and adherence to structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details accurately into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Piasa, IL. Call takers answer emergency lines, verify locations, and document details for dispatch teams. Roles may include rotating shifts and mandatory training to obtain necessary certifications.

Candidates should have a high school diploma, strong listening and typing skills, and clear communication. Public safety or customer service experience is beneficial, with opportunities for ongoing training and advancement.