911 Call Taker — Public Safety Career with Training & Benefits

National Public Safety Careers; Peoria (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance programs

Job summary

National Public Safety Careers seeks enthusiastic 911 Call Takers for Edelstein, IL. This role involves listening to emergency calls, confirming locations, and documenting details for responders.

Training will cover call-taking procedures and required certifications. Responsibilities include answering calls, verifying incident data, entering information into dispatch software, and supporting responders with clear, accurate instructions.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers seeks enthusiastic 911 Call Takers for Edelstein, IL. This role involves listening to emergency calls, confirming locations, and documenting details for responders.

Training will cover call-taking procedures and required certifications. Responsibilities include answering calls, verifying incident data, entering information into dispatch software, and supporting responders with clear, accurate instructions.