911 Call Taker - Start an Impactful Public Safety Career

National Public Safety Careers; Huntley (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Huntley, IL is seeking 911 Call Takers to support emergency communications. Call Takers ask focused questions, confirm incident details, and document information for dispatch teams to coordinate response.

Job candidates typically need a high school diploma. Prior customer service, telephone support, or public safety experience is helpful; training and certifications are required, with background checks as part of the process.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service experience

Telephone support experience

Public safety experience

Listening comprehension

Typing speed/accuracy

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Huntley, IL is seeking 911 Call Takers to support emergency communications. Call Takers ask focused questions, confirm incident details, and document information for dispatch teams to coordinate response.

Job candidates typically need a high school diploma. Prior customer service, telephone support, or public safety experience is helpful; training and certifications are required, with background checks as part of the process.