Emergency Call Taker: Start a 24/7 Public Safety Career

National Public Safety Careers; Alzada (MT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks individuals to join a 911 call-taker team in a public-safety setting. The role answers emergency lines, confirms locations, and gathers essential details to coordinate responders. Training is provided for proper procedures and software usage.

The position emphasizes clear communication, listening skills, and the ability to handle distressing situations while ensuring caller privacy and protocol compliance.

Qualifications

• High school diploma or equivalent required or acceptable.
• Customer service or call-center experience helpful.
• Dispatch experience not necessarily required; training provided.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask structured questions to assess urgency and needs.
• Enter details into call-processing or dispatch software.
• Forward incident data promptly to dispatch functions.
• Provide calm, clear guidance to distressed callers.
• Follow approved language-access and accessibility resources.

Skills

Active listening

Typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks individuals to join a 911 call-taker team in a public-safety setting. The role answers emergency lines, confirms locations, and gathers essential details to coordinate responders. Training is provided for proper procedures and software usage.

The position emphasizes clear communication, listening skills, and the ability to handle distressing situations while ensuring caller privacy and protocol compliance.