911 Call Taker: Start a Crucial Public Safety Career in Chicago

National Public Safety Careers; Chicago (IL); In loco; USD 35.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers in Chicago to serve as the first point of contact for emergency requests. You will verify caller information, confirm locations, and document critical details for responders.

Responsibilities include handling both emergency and nonemergency calls, entering data into dispatch software, and ensuring timely handoffs to dispatch units. The role emphasizes accuracy, calm communication, and adherence to training protocols.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential, along with clear verbal communication and ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Listening skills

Typing accuracy

Verbal communication

Formazione

High school diploma

Strumenti

Dispatch software

Descrizione del lavoro

National Public Safety Careers seeks 911 Call Takers in Chicago to serve as the first point of contact for emergency requests. You will verify caller information, confirm locations, and document critical details for responders.

Responsibilities include handling both emergency and nonemergency calls, entering data into dispatch software, and ensuring timely handoffs to dispatch units. The role emphasizes accuracy, calm communication, and adherence to training protocols.