Emergency Call Taker: Start Your Public Safety Career

Public Safety Dispatch Network; Catlin (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Catlin, IL seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. The role emphasizes listening, careful questioning, and accurate data entry to support rapid dispatch.

Candidates typically possess a high school diploma or equivalent. Training is provided, with potential night/weekend shifts and background checks as part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalency

Job description

Public Safety Dispatch Network in Catlin, IL seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for responders. The role emphasizes listening, careful questioning, and accurate data entry to support rapid dispatch.

Candidates typically possess a high school diploma or equivalent. Training is provided, with potential night/weekend shifts and background checks as part of the process.