911 Call Taker — Start a Vital Public Safety Career

Public Safety Dispatch Network; North Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in North Chicago, IL. You will answer emergency lines, verify locations, document details, and relay information to responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and documentation standards.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Takers for opportunities in North Chicago, IL. You will answer emergency lines, verify locations, document details, and relay information to responders.

Candidates should have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications will be provided.