Emergency Call Taker — Start a Critical Public Safety Career

National Public Safety Careers; Woodrow (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Woodrow, Colorado. Employees answer emergency and nonemergency calls, confirm locations and callbacks, and document details in dispatch software.

The role emphasizes accurate typing, clear communication, and following structured procedures. Training and certification are required, with potential access to language-support resources and pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent.
• Past customer service, telephone support, or public safety experience may help but some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Woodrow, Colorado. Employees answer emergency and nonemergency calls, confirm locations and callbacks, and document details in dispatch software.

The role emphasizes accurate typing, clear communication, and following structured procedures. Training and certification are required, with potential access to language-support resources and pre-arrival instructions.