911 Call Taker — Start a Critical Public-Safety Career

Regional 911 Intake Solutions; Boulder (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Boulder is seeking skilled 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and use dispatch software to relay critical details to responders.

Training will cover scripted questions, pre-arrival instructions, and accessibility resources. Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to follow structured procedures under pressure.

Qualifications

• High school diploma or equivalent is required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures under pressure.
• Experience in customer service or public safety is helpful.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller data.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions within training.

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Boulder is seeking skilled 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect caller information, and use dispatch software to relay critical details to responders.

Training will cover scripted questions, pre-arrival instructions, and accessibility resources. Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to follow structured procedures under pressure.