Emergency Call Taker: Start a Vital Public Safety Career

National Public Safety Careers; Bedrock (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Bedrock, CO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for responders.

The job may involve rotating shifts, nights, weekends, and holidays. Candidates typically need a high school diploma; prior call center or public safety experience helps. Training and certifications are provided once hired.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers is seeking 911 Call Takers in Bedrock, CO. Call Takers are often the first to speak with someone reporting an emergency, asking focused questions, confirming location, and documenting information for responders.

The job may involve rotating shifts, nights, weekends, and holidays. Candidates typically need a high school diploma; prior call center or public safety experience helps. Training and certifications are provided once hired.