911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Castle Rock (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Castle Rock, CO. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and entering data into dispatch software.

Training is provided to handle critical communications and pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Castle Rock, CO. The role involves taking emergency and nonemergency calls, confirming locations and callbacks, and entering data into dispatch software.

Training is provided to handle critical communications and pre-arrival instructions. Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.