911 Call Taker — Launch a Critical Public Safety Career

Public Safety Dispatch Network; Fowler (CO); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Descripción de la vacante

Public Safety Dispatch Network seeks 911 Call Takers for Fowler, CO, to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training and certifications guide performance, with 24/7 operations typical in the field.

Ideal candidates possess strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Background checks and assessments are part of the hiring process, with exposure to

Formación

• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Educación

High school diploma or GED

Herramientas

Call-processing software

Headset

Descripción del empleo

Public Safety Dispatch Network seeks 911 Call Takers for Fowler, CO, to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. Training and certifications guide performance, with 24/7 operations typical in the field.

Ideal candidates possess strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures. Background checks and assessments are part of the hiring process, with exposure to