911 Call Taker – Start a Critical Emergency Support Career

National Public Safety Careers; Amherst (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Amherst, CO. You will answer emergency lines, confirm locations, and collect caller information, using approved questions to assess urgency and document details in dispatch software.

The role requires listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the path to eligibility and ongoing support is provided.

Qualifications

• Experience in customer service or call-taking is a plus.
• Strong listening, typing, and clear verbal communication are required.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to assess urgency and collect details.
• Enter information accurately into dispatch software.
• Route information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Customer service

Listening accuracy

Verbal communication

Typing speed

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Amherst, CO. You will answer emergency lines, confirm locations, and collect caller information, using approved questions to assess urgency and document details in dispatch software.

The role requires listening, accurate typing, and clear verbal communication. Training, background checks, and certifications are part of the path to eligibility and ongoing support is provided.