Emergency Call Taker — Start a Public Safety Career

National Public Safety Careers; Elwood (NE); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Elwood, Nebraska. Responsibilities include taking emergency calls, confirming locations, and documenting incident details while following structured processes.

The role requires good listening, accurate typing, clear verbal communication, and the ability to follow procedures. Training, background checks, and certifications are part of the employment process, with shifts potentially including nights, weekends, and

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience helpful but not always required.
• Strong listening comprehension and accurate typing skills needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Elwood, Nebraska. Responsibilities include taking emergency calls, confirming locations, and documenting incident details while following structured processes.

The role requires good listening, accurate typing, clear verbal communication, and the ability to follow procedures. Training, background checks, and certifications are part of the employment process, with shifts potentially including nights, weekends, and