Emergency Call Taker — Start Your 24/7 Public Safety Career

Public Safety Dispatch Network; Kit Carson (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Taker staff in Kit Carson, CO to handle emergency and nonemergency lines with accuracy and composure. Responsibilities include confirming locations, collecting caller data, and entering details into dispatch systems for rapid response.

Ideal candidates have strong listening skills, precise typing, clear communication, and the ability to follow structured procedures; onboarding includes required assessments and training opportunities.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed

Skills

Active listening

Typing

Verbal communication

Following procedures

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network seeks 911 Call Taker staff in Kit Carson, CO to handle emergency and nonemergency lines with accuracy and composure. Responsibilities include confirming locations, collecting caller data, and entering details into dispatch systems for rapid response.

Ideal candidates have strong listening skills, precise typing, clear communication, and the ability to follow structured procedures; onboarding includes required assessments and training opportunities.