Emergency Call Taker (24/7) — Public Safety Support

National Public Safety Careers; Glenwood Springs (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

National Public Safety Careers in Glenwood Springs, CO is seeking 911 Call Takers to be on the front line of emergency response. You will ask focused questions, confirm the incident location, verify caller contact details, and document critical information for dispatch operators.

Applicants typically have a high school diploma; customer service or public safety experience is helpful, though vacancies may consider strong raw ability.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers in Glenwood Springs, CO is seeking 911 Call Takers to be on the front line of emergency response. You will ask focused questions, confirm the incident location, verify caller contact details, and document critical information for dispatch operators.

Applicants typically have a high school diploma; customer service or public safety experience is helpful, though vacancies may consider strong raw ability.