Emergency Call Taker: Start a Critical Career

Public Safety Dispatch Network; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Jefferson, PA seeks 911 Call Takers to handle emergency lines and coordinate information for responders. You will verify locations, collect callback data, and use approved questions to determine urgency.

The role involves data entry into dispatch software and timely forwarding of incident details to the appropriate teams. Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow established

Qualifications

• High school diploma or GED required or equivalent.
• Previous customer service or public safety experience helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate data into call-processing or dispatch software.
• Promptly forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions within training.
• Use language-access and accessibility resources when needed.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Jefferson, PA seeks 911 Call Takers to handle emergency lines and coordinate information for responders. You will verify locations, collect callback data, and use approved questions to determine urgency.

The role involves data entry into dispatch software and timely forwarding of incident details to the appropriate teams. Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow established