Emergency Call Taker — 24/7 Shifts & Training

Public Safety Dispatch Network; Mountville (Lancaster County); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Mountville, PA seeks 911 Call Takers to handle emergency and nonemergency communications. You’ll verify locations, collect caller data, and document details for responders, working with call-processing software and dispatch teams.

Positions require strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certification will be provided; shifts may include nights and weekends.

Competenze

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing required.
• Ability to follow structured procedures.
• Customer service or public safety experience helpful.

Mansioni

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch personnel promptly.
• Provide authorized pre-arrival instructions within training.

Conoscenze

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formazione

High school diploma

Strumenti

Call-processing software

Dispatch software

Descrizione del lavoro

Public Safety Dispatch Network in Mountville, PA seeks 911 Call Takers to handle emergency and nonemergency communications. You’ll verify locations, collect caller data, and document details for responders, working with call-processing software and dispatch teams.

Positions require strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certification will be provided; shifts may include nights and weekends.