Emergency Call Taker — 24/7 Public Safety Communications

Public Safety Dispatch Network; Jefferson Hills (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Job summary

Public Safety Dispatch Network in Jefferson Hills, PA, seeks 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, confirm locations, and document details for dispatch staff.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Strong listening skills, accurate typing, and clear spoken communication are essential, with training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Clear verbal communication

Ability to follow structured processes

Empathy

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Jefferson Hills, PA, seeks 911 Call Takers to be the first point of contact for emergencies. You will collect essential information, confirm locations, and document details for dispatch staff.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Strong listening skills, accurate typing, and clear spoken communication are essential, with training and certifications provided.