24/7 911 Call Taker – Start Your Emergency Communications Career

Public Safety Dispatch Network; Jefferson (NH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker in Jefferson, NH to handle emergency and nonemergency calls. The role requires following structured protocols, confirming locations and caller details, and entering data into dispatch software.

Training will cover authorized pre-arrival instructions and information sharing with the correct teams. Ideal candidates have a high school diploma and some customer service experience.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or call-center environments helpful.
• Ability to follow structured procedures and use standard questioning.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Listening

Verbal communication

Typing

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker in Jefferson, NH to handle emergency and nonemergency calls. The role requires following structured protocols, confirming locations and caller details, and entering data into dispatch software.

Training will cover authorized pre-arrival instructions and information sharing with the correct teams. Ideal candidates have a high school diploma and some customer service experience.