Emergency Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Oregon; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Public Safety Dispatch Network in Oregon seeks 911 Call Takers for Jefferson to handle incoming emergency calls, verify location and caller information, and document details for coordination with dispatch teams.

Roles may include rotating shifts and required training. Candidates typically need a high school diploma, strong listening and typing abilities, and clear communication; prior customer service can help, with benefits such as health insurance and paid leave depending on appointment type.

Qualifications

• High school diploma or recognized equivalent
• Strong listening comprehension and accurate typing
• Clear verbal communication and ability to follow structured procedures
• Experience in customer service or call centers is helpful

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions within training boundaries

Job description

Public Safety Dispatch Network in Oregon seeks 911 Call Takers for Jefferson to handle incoming emergency calls, verify location and caller information, and document details for coordination with dispatch teams.

Roles may include rotating shifts and required training. Candidates typically need a high school diploma, strong listening and typing abilities, and clear communication; prior customer service can help, with benefits such as health insurance and paid leave depending on appointment type.