Emergency Call Taker: Start a Lifesaving 24/7 Career

Public Safety Dispatch Network; Johnsonburg (Elk County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Johnsonburg, PA seeks 911 Call Takers to perform emergency call intake, verify locations, and document details for dispatch teams. The role involves handling both emergency and nonemergency lines, following structured questions, and maintaining caller privacy.

Training and certification are required before duties are performed. Candidates should possess strong listening skills, accurate typing, and clear communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Communication

Emergency call handling

Education

High school diploma

Job description

Public Safety Dispatch Network in Johnsonburg, PA seeks 911 Call Takers to perform emergency call intake, verify locations, and document details for dispatch teams. The role involves handling both emergency and nonemergency lines, following structured questions, and maintaining caller privacy.

Training and certification are required before duties are performed. Candidates should possess strong listening skills, accurate typing, and clear communication.