Emergency Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Ramey (PA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ramey, PA is seeking 911 Call Takers to join our team. You will listen to callers, ask focused questions, verify locations, and document information for responders.

Roles may involve rotating shifts, including nights and weekends, depending on staffing needs. A high school diploma is typically required, with strong listening, typing, and clear verbal communication essential.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Following procedures

Calm under pressure

Education

High School Diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Ramey, PA is seeking 911 Call Takers to join our team. You will listen to callers, ask focused questions, verify locations, and document information for responders.

Roles may involve rotating shifts, including nights and weekends, depending on staffing needs. A high school diploma is typically required, with strong listening, typing, and clear verbal communication essential.