Emergency Call Taker - 24/7 Frontline Dispatcher

Public Safety Dispatch Network; Central City (PA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Central City, PA is seeking 911 Call Takers to be the first point of contact for emergency responses. Responsibilities include verifying locations, collecting caller information, and documenting details for dispatch teams.

Candidates should possess strong listening and typing skills, follow structured procedures, and complete required assessments. The role may involve shift work, including nights, weekends, and holidays, with suitable training provided.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Central City, PA is seeking 911 Call Takers to be the first point of contact for emergency responses. Responsibilities include verifying locations, collecting caller information, and documenting details for dispatch teams.

Candidates should possess strong listening and typing skills, follow structured procedures, and complete required assessments. The role may involve shift work, including nights, weekends, and holidays, with suitable training provided.