911 Call Taker - Start a Critical Emergency Career

Public Safety Dispatch Network; Lawrenceville (Tioga County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Lawrenceville, PA seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, document details, and guide responders using approved questions and software tools.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to work rotating shifts as needed to support 24/7 operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Procedural following

Education

High School Diploma or equivalent

Job description

Public Safety Dispatch Network in Lawrenceville, PA seeks 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, document details, and guide responders using approved questions and software tools.

Applicants should have a high school diploma, strong listening and typing skills, and the ability to work rotating shifts as needed to support 24/7 operations.