Emergency Call Taker - Start a 24/7 Public Safety Career

Regional 911 Intake Solutions; Oquawka (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Oquawka, IL is seeking qualified 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

You will use call-processing software, follow structured procedures, and coordinate with dispatch to ensure timely response. A high school diploma or equivalent and strong communication skills are required; training and certification will follow.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and communication skills are essential.
• Ability to follow structured procedures and work under instruction.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify incident location and caller details.
• Enter information into call-processing/dispatch software.
• Forward incident data to the appropriate dispatch function.
• Adhere to language-access and accessibility resources when needed.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Procedural discipline

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Oquawka, IL is seeking qualified 911 Call Takers to answer emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

You will use call-processing software, follow structured procedures, and coordinate with dispatch to ensure timely response. A high school diploma or equivalent and strong communication skills are required; training and certification will follow.