Emergency Call Taker — 24/7 Critical Response

Regional 911 Intake Solutions; Rock Island (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Rock Island, IL, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. The role emphasizes accurate typing, clear communication, and following structured procedures in a fast-paced environment.

Applicants should have a high school diploma or equivalent, strong listening skills, and experience in customer service or public safety.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and communication skills.
• Accurate typing and ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening skills

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Rock Island, IL, is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. The role emphasizes accurate typing, clear communication, and following structured procedures in a fast-paced environment.

Applicants should have a high school diploma or equivalent, strong listening skills, and experience in customer service or public safety.