911 Call Taker — Begin a Critical 24/7 Public Safety Career

Regional 911 Intake Solutions; Hudson (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions in Hudson, IL is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential information, confirm locations, and document details for responders in a fast-paced public safety environment.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided; shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Typing

Listening skills

Clear verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Hudson, IL is seeking dedicated 911 Call Takers to be the first point of contact during emergencies. You will gather essential information, confirm locations, and document details for responders in a fast-paced public safety environment.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication. Training and certifications will be provided; shifts may include nights, weekends, and holidays.