Emergency Call Taker: Public-Safety Support (24/7)

Public Safety Dispatch Network; Mantoloking (NJ); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network in Mantoloking, NJ is seeking a skilled 911 Call Taker to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, and document details for responders while maintaining calm, accurate communication.

As part of the core public safety team, you may work rotating shifts and be trained for both call-taking and dispatch duties. A high school diploma is commonly required, with customer service experience a plus.

Competenze

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication, along with the ability to follow structured procedures.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conoscenze

Listening comprehension

Accurate typing

Clear verbal communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Public Safety Dispatch Network in Mantoloking, NJ is seeking a skilled 911 Call Taker to be the first point of contact for emergency reports. You will ask focused questions, confirm locations, and document details for responders while maintaining calm, accurate communication.

As part of the core public safety team, you may work rotating shifts and be trained for both call-taking and dispatch duties. A high school diploma is commonly required, with customer service experience a plus.