911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Lawnside (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training and certifications

Job summary

Public Safety Dispatch Network in Lawnside, NJ seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will verify locations, gather caller details, and document information for responders.

Roles may include rotating shifts and mandatory training. Strong listening, accurate typing, and clear verbal communication are essential, with background checks and assessments part of the hiring process.

Qualifications

• Employers value strong listening and clear communication.
• Typing speed and accuracy are important.
• Ability to follow structured procedures during calls.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller details.
• Use approved questions to determine urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions within training boundaries.
• Assist callers and use language-access resources when needed.
• Remain calm and gather pertinent information under pressure.

Skills

Active listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lawnside, NJ seeks qualified 911 Call Takers to be the first point of contact during emergencies. You will verify locations, gather caller details, and document information for responders.

Roles may include rotating shifts and mandatory training. Strong listening, accurate typing, and clear verbal communication are essential, with background checks and assessments part of the hiring process.