Emergency Call Taker — 24/7 Public Safety Pro

Public Safety Dispatch Network; Flanders (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Flanders, NJ seeks 911 Call Takers to be the first point of contact for emergencies. You will gather essential details, confirm locations, and document information for responders.

This role may involve 24-hour operations, rotating shifts, nights, weekends, and overtime. Training and certification are provided; strong listening, typing, and clear communication are essential.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and document details for responders.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Flanders, NJ seeks 911 Call Takers to be the first point of contact for emergencies. You will gather essential details, confirm locations, and document information for responders.

This role may involve 24-hour operations, rotating shifts, nights, weekends, and overtime. Training and certification are provided; strong listening, typing, and clear communication are essential.