Vital 911 Call Taker - 24/7 Emergency Communications

Public Safety Dispatch Network; North Plainfield (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in North Plainfield, NJ is seeking 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document information for responders.

Role may involve rotating shifts and completing required training and certifications. A high school diploma and strong listening, typing, and verbal communication are essential, with assessments determined by the hiring agency.

Qualifications

• High school diploma or recognized equivalen.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions promptly.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in North Plainfield, NJ is seeking 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document information for responders.

Role may involve rotating shifts and completing required training and certifications. A high school diploma and strong listening, typing, and verbal communication are essential, with assessments determined by the hiring agency.