911 Call Taker - Launch a Critical Public Safety Career

Public Safety Dispatch Network; Manalapan Township (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Manalapan, NJ is seeking 911 Call Takers to handle emergency and nonemergency calls, verify caller information, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent. Prior customer service or public safety experience is helpful, and candidates will undergo required training and certifications. Shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Able to follow structured procedures and maintain accuracy under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Manalapan, NJ is seeking 911 Call Takers to handle emergency and nonemergency calls, verify caller information, and document details for dispatch teams.

Applicants should have a high school diploma or equivalent. Prior customer service or public safety experience is helpful, and candidates will undergo required training and certifications. Shifts may include nights, weekends, and holidays.