Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Long Beach Township (NJ); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Résumé du poste

Public Safety Dispatch Network in Long Beach Township, NJ seeks 911 Call Takers to interface with the public during emergencies, document details, and coordinate with dispatch teams. Responsibilities include confirming locations, gathering caller information, and following standardized questions and procedures to determine urgency and next steps.

Applicants typically have a high school diploma, strong listening and typing skills, and clear communication abilities.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.

Description du poste

Public Safety Dispatch Network in Long Beach Township, NJ seeks 911 Call Takers to interface with the public during emergencies, document details, and coordinate with dispatch teams. Responsibilities include confirming locations, gathering caller information, and following standardized questions and procedures to determine urgency and next steps.

Applicants typically have a high school diploma, strong listening and typing skills, and clear communication abilities.