Emergency Call Taker – 24/7 Public Safety Support

Regional 911 Intake Solutions; Lavallette (NJ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance

Ongoing training

Job summary

Regional 911 Intake Solutions in Lavallette, NJ seeks 911 Call Takers who are the first contact for emergency reports. You will ask focused questions, confirm locations, document data, and route information to dispatch.

Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks are required; positions may include shift work and overtime.

Qualifications

• High school diploma or equivalent required.
• Strong listening skills and clear verbal communication.
• Ability to type accurately under pressure.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Tools

Typing speed

Job description

Regional 911 Intake Solutions in Lavallette, NJ seeks 911 Call Takers who are the first contact for emergency reports. You will ask focused questions, confirm locations, document data, and route information to dispatch.

Candidates typically have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and background checks are required; positions may include shift work and overtime.