Emergency Call Taker — Public Safety Dispatcher

National Public Safety Careers; Glenarm (IL); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking 911 Call Taker opportunities in Glenarm, IL. The role involves handling emergency and non-emergency lines, confirming locations, and documenting information to coordinate response.

Training and certifications govern the pre-arrival instructions you provide. Successful candidates typically have a high school diploma or equivalent, with prior customer service or public safety experience beneficial but not always required.

Qualifikationen

• High school diploma or equivalent required; dispatch experience not always necessary.
• Customer service or public safety experience may help, but some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening skills

Typing accuracy

Clear communication

Procedural follow-through

Ausbildung

High school diploma or equivalent

Jobbeschreibung

National Public Safety Careers is seeking 911 Call Taker opportunities in Glenarm, IL. The role involves handling emergency and non-emergency lines, confirming locations, and documenting information to coordinate response.

Training and certifications govern the pre-arrival instructions you provide. Successful candidates typically have a high school diploma or equivalent, with prior customer service or public safety experience beneficial but not always required.