Emergency Call Taker: Be the Voice in Crisis

Public Safety Dispatch Network; Glencoe (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Glencoe, IL seeks 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document essential data for dispatch teams. This role involves structured procedures and on-the-job training for certifications.

Responsibilities include accurate data entry, collaboration with dispatch functions, and providing pre-arrival guidance within the scope of training.

Qualifications

• High school diploma or equivalent.
• Customer service, phone support, or public safety experience helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Glencoe, IL seeks 911 Call Takers to respond to emergency and nonemergency lines, verify locations, and document essential data for dispatch teams. This role involves structured procedures and on-the-job training for certifications.

Responsibilities include accurate data entry, collaboration with dispatch functions, and providing pre-arrival guidance within the scope of training.