Emergency 911 Call Taker — Public Safety Impact

National Public Safety Careers; Glendale Heights (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking an experienced 911 Call Taker to join a public safety communications team in Glendale Heights, IL. You will handle incoming emergency lines, confirm locations, and document critical details for dispatch coordination.

Ideal candidates demonstrate strong listening, fast and accurate typing, clear verbal communication, and the ability to follow structured procedures under pressure. Shift work, training, and certifications are common in this role.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of situation using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch functions promptly.

Skills

Listening

Typing

Verbal communication

Procedure following

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking an experienced 911 Call Taker to join a public safety communications team in Glendale Heights, IL. You will handle incoming emergency lines, confirm locations, and document critical details for dispatch coordination.

Ideal candidates demonstrate strong listening, fast and accurate typing, clear verbal communication, and the ability to follow structured procedures under pressure. Shift work, training, and certifications are common in this role.