Emergency Call Taker — Public Safety Dispatch Support

Regional 911 Intake Solutions; Chester (Delaware County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an 911 Call Taker in Upper Chichester, PA to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, collect caller information, and document details in dispatch software.

Training will cover authorized pre-arrival instructions and escalation procedures. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Questioning ability

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Regional 911 Intake Solutions seeks an 911 Call Taker in Upper Chichester, PA to handle emergency and nonemergency lines with accuracy and calm under pressure. You will verify locations, collect caller information, and document details in dispatch software.

Training will cover authorized pre-arrival instructions and escalation procedures. Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.