Emergency 911 Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; New Kingstown (PA); Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in New Kingstown, PA seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will follow scripted questions to assess urgency and relay information accurately to responders.

Training and certifications determine required pre-arrival instructions and performance benchmarks. Applicants should be prepared for shift work and a fast-paced environment, with an emphasis on listening, typing precision, and

Qualifikationen

• High school diploma or equivalent required; dispatch experience not always necessary.
• Strong listening comprehension, accurate typing, and clear verbal communication needed.
• Ability to follow structured procedures for call-taking and data entry.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening skills

Typing

Verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in New Kingstown, PA seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details for dispatch. You will follow scripted questions to assess urgency and relay information accurately to responders.

Training and certifications determine required pre-arrival instructions and performance benchmarks. Applicants should be prepared for shift work and a fast-paced environment, with an emphasis on listening, typing precision, and