Emergency Call Taker & Dispatch Support

Regional 911 Intake Solutions; Pittston (Luzerne County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker opportunities in West Pittston, PA. You will handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch.

Ideal applicants have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided where required.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication with callers.
• Ability to follow structured procedures and reliable performance.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker opportunities in West Pittston, PA. You will handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch.

Ideal applicants have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided where required.