Emergency Call Taker — Start Your 24/7 Public Safety Career

Regional 911 Intake Solutions; Upper Chichester Township (Delaware County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Upper Chichester, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident locations, and document details for dispatch.

The role may involve rotating shifts, including nights and weekends, with training and certifications required. Strong listening, typing, and clear verbal communication are essential, along with adherence to privacy and reporting procedures.

Qualifications

• High School Diploma or GED required; customer service or public safety helpful.
• Strong listening, typing, and verbal communication skills essential.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Questioning for incident details

Education

High School Diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Upper Chichester, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm incident locations, and document details for dispatch.

The role may involve rotating shifts, including nights and weekends, with training and certifications required. Strong listening, typing, and clear verbal communication are essential, along with adherence to privacy and reporting procedures.