911 Call Taker — Calm, Precise Emergency Support

Regional 911 Intake Solutions; Narvon (PA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Employee assistance programs

Résumé du poste

Regional 911 Intake Solutions in Narvon, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. The role involves following established protocols, using dispatch software, and ensuring caller data accuracy.

Applicants typically have a high school diploma and may bring customer service or public safety experience. Training and certifications are provided by the hiring agency, with rotating shifts and 24-hour

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening, typing, and clear verbal communication needed.
• Ability to follow structured procedures and complete assessments per hiring agency.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller’s callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.

Connaissances

Customer service

Public safety knowledge

Active listening

Formation

High School Diploma

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Narvon, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination. The role involves following established protocols, using dispatch software, and ensuring caller data accuracy.

Applicants typically have a high school diploma and may bring customer service or public safety experience. Training and certifications are provided by the hiring agency, with rotating shifts and 24-hour