Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Swiftwater (Monroe County); On-site; USD 36,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Swiftwater, PA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations and contact information, and document details in dispatch software.

The position requires strong listening, accurate typing, clear verbal communication, and following structured procedures. Training and certifications are part of the role, with background checks and screenings conducted by the employer.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Swiftwater, PA seeks an experienced 911 Call Taker to handle emergency and nonemergency calls, verify locations and contact information, and document details in dispatch software.

The position requires strong listening, accurate typing, clear verbal communication, and following structured procedures. Training and certifications are part of the role, with background checks and screenings conducted by the employer.